Collection of personal information by us
The kinds of personal information we collect and store will depend on what you request from us. However, it may include:
Personal information you give us when you request a product, service or booking from us e.g. your name, address, telephone numbers, e-mail address, credit card details, your travel dates, and whether you are an adult or a child;
Communications between you and us;
Where your personal information is stored
Where we store your personal information depends on what products and services you have requested from us. However, some areas may include:
Our booking system for use of processing transactions, providing confirmation of activities, being aware of any special requirements (health or otherwise) and confirming identity
Contact databases for storing customer contact details
How your personal information is stored
We take reasonable steps to preserve the security of cookie information. If your browser is suitably configured, it will advise you whether the information you are sending us will be secure (encrypted) or not secure (unencrypted).
We will try to keep up with developments in security and encryption technologies. Data transmission over the Internet cannot be guaranteed as totally secure. Although we strive to protect such information, we cannot ensure or warrant the security of any information you transmit to us or from our online products or services and you do so at your own risk.
Once we receive your transmission, we take reasonable steps to preserve the security of the information in our own systems.
How your personal information will be used
We collect your personal information so that we can use it for, amongst other things:
- Processing your booking,
- Being aware of any special requirements you may have,
- Providing you with confirmation of your booking and advising you of any changes to your itinerary,
- Confirming your identity when you check in,
- Communicating with you,
- Answering any queries you may have,
- Assisting government agencies when required by law,
- Developing, improving and marketing our products and services.
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any booking).
If you also subscribe to our mailing list, we may email you updates about our products and services. If you do not wish to remain on our mailing list, you are able to remove your details from the subscriptions list via our website.
Exchange of personal information with third parties
Personal information we collect from you may be disclosed:
- To any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies and investigative agencies, courts, various other government bodies),
- To other tourism related businesses for the purpose of processing your arrangements,
- To others that you have been informed of at the time any personal information is collected from you,
- To our business associates and others for purposes directly related to the purpose for which the personal information is collected,
- To our professional advisors and other contractors (for example IT consultants and mailing houses) or with your consent (express or implied), to others.
Such disclosure may include the transfer of your personal information between countries.
We may also obtain personal and other information from some or all of the above to enable us to provide our services or products to you. When we obtain personal and other information from third parties whom we are referred to by you, we will assume and you will ensure that you have made that third party aware of the referral of the persons and purposes involved in the collection, use and disclosure of the relevant personal or other information.
Use and disclosure of personal information by us
If we use or disclose your personal information for a purpose (the "secondary purpose") other the main reason for which it was originally collected (the "primary purpose"), to the extent required by law, we will ensure that:
- The secondary purpose is related to the primary purpose of collection (and directly related in the case of sensitive information), and you would reasonably expect that we would use or disclose your information in that way; or
- You have consented to the use or disclosure of your personal information for the secondary purpose; or
- The use or disclosure is required or authorised by or under law; or
- The use or disclosure is otherwise permitted by law (for example, as a necessary part of an investigation of suspected unlawful activity)
Collection of information other than personal information
If you visit our website, some of the information we and/or our contractors collect about your visit to our website is not personal information because it does not reveal your identity. Information of this nature can include:
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used.
We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes only, to assist us in improving the quality and usability of our website.
A cookie is a small string of information that a website transfers to your browser for identification purposes. The cookies we and/or our contractors use may identify individual users.
Cookies can either be "persistent" or "session" based. Persistent cookies are stored on your computer, contain an expiration date, and are mainly for the user's convenience. Session cookies are short-lived and are held on your browser's memory only for the duration of your session, they are used only during a browsing session, and expire when you quit your browser.
We and/or our contractors may use both session and persistent cookies. This information may be used to personalise your current visit to our and our contractors' websites. Upon closing your browser, the session cookie is destroyed.
Most Internet browsers can be set to accept or reject cookies. If you do not want to accept cookies, you can adjust your Internet browser to reject cookies or to notify you when they are being used. However, rejecting cookies may limit the functionality of our website.
Access and correction of your personal information
You can ask to obtain access to your personal information that we and/or our contractors hold, although under some circumstances permitted by law, we may not provide such information to you. Also, we may not be able to require our contractors to provide personal information to you.
We may ask you to put your request in writing and pay a reasonable fee levied by us for this.
It is important to us that the personal information we hold about you is accurate, complete and up to date. If you are aware that this is not case and would like your personal information corrected, or simply desire access to your personal information, please contact our Privacy Officer.
If we decide not to correct or provide you with access to your personal information, we will give you our reasons for our decision.
Site Security Policy
Our website uses up-to-date technology to maximise the security of your personal information. Technology such as Secure Site Certificates and Secure Socket Layers ensure your information is secure as possible. We use a Thawte Secure Site Certificate to protect your personal information. Details and validity of this certificate can be viewed by clicking the Thawte verification link in our Website Security FAQ.
Using supported browsers and plugins also plays a part in your Website Security. For information on supported Browsers and Plugins check the minimum requirements in our FAQ.
If you have a complaint about the way we have dealt with your personal information, please contact us at the above telephone numbers and ask to speak with our Privacy Officer.
We will make all reasonable attempts to respond to your complaints or requests.
Please contact our Privacy Officer if you have any queries about the personal information that we hold about you or the way we handle that personal information.
Privacy Officer Contact Details
The Privacy Officer
Monkey Mia Wildsights
Shark Bay WA 6537
Phone: +61 8 99 481 481
Fax: +61 8 99 481 471